Returns & Cancellations
Cancellations
Before goods are dispatched for delivery you can cancel an order by phone. Please call 028 9504 3215 to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
Please note if it is too late to cancel your delivery, then we can offer an exchange or refund.
Refunds
Refunds will be granted for the price of the merchandise that you have purchased from torcni.org. If you would like an exchange, please advise accordingly by email and by writing the word exchange on a copy of your invoice. Please enclose the invoice in the box containing the products. Return the box to torcni.org with the relevant paperwork.
In order that we can track your return, we request you advise us by email to info@torcni.org of your intention to return product together with the tracking number and name of your courier. Thank you.
torcni.org promises to refund the cost of the purchase, excluding shipping if you are dissatisfied for any reason. torcni.org reserves the right to reject a refund request if the product is not in the original condition and packaging with all of its labels attached. If torcni.org considers the product to be soiled or damaged a refund will be denied.
Our no quibble returns policy extends for a period of 14 days after receipt by you of the torcni.org product.
Returning Goods to torcni.org
Please ensure that you ship the product back to torcni.org via a special delivery service that enables you to track and trace the product from the moment it leaves your address to its arrival at the torcni.org address. torcni.org cannot accept responsibility for the loss of packages or products sent back to us by a Customer that have been mislabelled.
Return Address:
TORCNI Outcomes Assessment Unit
Musgrave Park Hospital
Stockman’s Lane
BELFAST BT9 7JB
Faulty Goods
If you consider a product to be faulty due to manufacturing please return to us immediately. Our refund policy as described above will operate in these circumstances.
How we refund
All refunds are made to the credit card you used to purchase the products. Refunds are not made in cash or in any other form of payment and are always credited to the credit card. torcni.org will arrange to credit your card at the very earliest opportunity after receipt and acceptance of the returned item(s) to torcni.org.