By accessing or using our web site located at torcni.org, you (the “User”) signify that you have read, understand and agree to be bound by these terms and conditions. These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract not withstanding any purported terms put forward by you.
We will dispatch orders same day if feasible or next working day. Our aim is to dispatch within 24 hours of ordering. Items are shipped via Royal Mail in plain packaging and may require a signature upon receipt of delivery. Please be aware that some of our items may be dispatched from different warehouses. You will be notified if your order is to be split into separate deliveries.
Futher information on our delivery services can be found the following page – Delivery Information.
In circumstances where a product is out of stock but we are expecting delivery from the manufacturer customers may still place an order.
If an item is out of stock at the time of order, this will be confirmed via email and we will seek to fulfill the order as soon as stock becomes available from the manufacturer. In such circumstances we reserve the right to ship orders at a later date once the product has been restocked.
It is important to note that the restock time for new supplies is usually two to three weeks, but it can occasionally be longer. Customers are requested to note this prior to placing an order for out of stock goods.
Whilst most of our ranges are held in stock for immediate dispatch, manufacturers do on occasion discontinue lines with no advance warning. In such circumstances we will advise you, the customer as soon as it becomes clear that we are no longer in a position to fulfill an order. In such circumstances the customer may choose to select an alternative item or may choose a full refund against the original order value.
We cannot be held responsible for disruption to shipping and delivery caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company (where possible) or a full refund.
1. Customer Accounts and Data Protection
a) In order to make a purchase through the torcni.org’ website
customers must first register an account.
b) Responsibility for ensuring that the personal data provided at point
of registration remains current for the duration of the account remains with the individual account holder.
It is strongly advised that customers should review account details prior to the submission of all orders to ensure that the data held remains relevant and up-to-date.
‘torcni.org’ cannot accept responsibility for subsequent loss of goods ordered through the postal service in such cases where account details (including delivery details) are subsequently found to have been entered incorrectly or not maintained appropriately by the account holder.
c) Data provided as part of the account registration process will be used solely for the fulfillment of customer orders.
Before goods are dispatched for delivery you can cancel an order by phone. Please call 028 9504 3215 to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
Please note if it is too late to cancel your delivery, then we can offer an exchange or refund.
Refunds will be granted for the price of the merchandise that you have purchased from torcni.org. If you would like an exchange, please advise accordingly by email and by writing the word exchange on a copy of your invoice. Please enclose the invoice in the box containing the products. Return the box to torcni.org with the relevant paperwork.
In order that we can track your return, we request you advise us by email to firstname.lastname@example.org of your intention to return product together with the tracking number and name of your courier. Thank you.
torcni.org promises to refund the cost of the purchase, excluding shipping if you are dissatisfied for any reason. torcni.org reserves the right to reject a refund request if the product is not in the original condition and packaging with all of its labels attached. If torcni.org considers the product to be soiled or damaged a refund will be denied.
Our no quibble returns policy extends for a period of 14 days after receipt by you of the torcni.org product.
We make every effort to ensure that the pricing displayed on our website is correct at all times. Should it become apparent that a product has been priced incorrectly we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
If you have a torcni.org discount code, you can apply it on the checkout page. You must enter the alphanumeric coupon code in the discount box and click “Apply Coupon” to view your new order total. Discount / Coupon codes must be used before the expiration date and cannot be combined with any other discount codes.
Order details can be viewed by logging onto your customer account which is accessible via the ‘torcni.org’ website.
You can update you account information by logging onto your customer account which is accessible via the ‘torcni.org’ website. From the ‘My Account’ page you can update your account information including Billing and Shipping Addresses.